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  • What hair types are offered?
    At 11:11 Hair, we offer a variety of premium textures and collections: • Yaki (Pack Hair) – Natural blended texture in straight and body wave. • Virgin Hair – Soft, unprocessed bundles available in long lengths. • Raw Hair – 100% unprocessed, full, and long-lasting hair. • HD Closures – 2x6 and 5x5 HD lace in straight and body wave (natural color only).
  • How do I care for my hair extensions?
    To keep your bundles looking luxurious: • Detangle gently with a wide-tooth comb or fingers • Use sulfate-free shampoo and conditioner • Air dry when possible and apply heat protectant before styling • Avoid heavy oils or alcohol-based products • Store in a satin/silk bag or on a hanger when not in use
  • How long does shipping take?
    • Orders are processed within 1–2 business days • Shipping takes 3–7 business days depending on location • Tracking details will be emailed once your order ships
  • Is local pickup available?
    Yes! We offer local pickup in select areas. Simply select “Local Pickup” at checkout. We will contact you to coordinate time and location.
  • What is your return policy?
    We accept returns of unused and unopened products within 7 days of delivery. • Items must be in original packaging and in resellable condition • Please refer to our Shipping & Return Policy page for full details
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